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IT Support & Certifications Beginner (Career Starter) 90% Physical PC, Printer & LAN Hardware Labs

IT Support, Hardware Troubleshooting & CompTIA A+ / Network+ Track

The ultimate hands-on launchpad into the IT profession. Assemble desktops, repair laptops, deploy Windows/Linux OS, configure office LANs, and master enterprise IT support.

Duration 8 Weeks (64 Lab Hours)
Lab Schedule Sat–Thu (Morning, Afternoon & Evening)
Certification CompTIA A+ & Network+ Aligned + CTC Practical Certificate

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What You Will Build & Master in the Lab

  • Disassemble, diagnose, upgrade, and repair desktop PCs, laptops, and office peripherals.
  • Install, image, and troubleshoot Windows 10/11, Windows Server Active Directory, and Ubuntu Linux.
  • Set up SOHO/Enterprise Wi-Fi, network printers, structured cabling, and basic firewall rules.
  • Resolve real helpdesk tickets with professional SLA documentation and customer communication.

Target Audience (Students vs. Corporate Professionals)

Ideal Candidates: High School & University Graduates, Career Switchers & Junior Helpdesk Staff

For Students & Career Starters

Bridge the gap between university lectures and job interviews. Gain hands-on confidence with physical equipment, build a verified portfolio, and earn your certification.

For Corporate, NGO & Gov Staff

Upskill internal IT engineers on live production topologies. Available in evening executive cohorts or customized private group bootcamps.

Detailed Practical Curriculum Outline

4 Lab Modules
  • Motherboards, CPUs, RAM, NVMe/SSD storage, PSUs, and BIOS/UEFI configuration
  • Multimeter diagnostics, thermal management, and laptop screen/component replacement
  • Multi-boot OS installation, partitioning, drivers, and system recovery tools
  • Windows Server domain controller setup, Active Directory users/computers, and Group Policy
  • LAN cabling, switch/router setup, IP addressing, DNS/DHCP troubleshooting
  • Network printer deployment, malware removal, and endpoint backup strategies
  • ITIL ticketing workflows, remote support tools, and live hardware fault challenges
  • CompTIA A+ (Core 1 & Core 2) exam preparation and practical graduation assessment

Course Prerequisites & Lab Requirements

  • Open to all beginners—no prior technical certification required.
  • All physical routers, switches, servers, and lab workstations are provided at our Hargeisa campus.